Liteblue Usps FAQ

Liteblue Usps FAQ.

How to log in to Liteblue Usps, change your Liteblue Usps Password, Register for Liteblue Usps, create a SSP profile and much more.

1. What is Self Service Profile or SSP?
   • SSP is an application that allows USPS employees to manage their login credentials for various USPS self-service web applications, such as LiteBlue, PostalEASE, eIdeas, eOPF, and eReassign. It provides secure and convenient access to employee-elected activities.
2. What happens to my PIN? Do I still use my PIN?
   • Your USPS PIN (a 4-digit number) is used for specific USPS Interactive Voice Response (IVR) phone services like Jobbidding IVR and PostalEASE IVR. The PIN is separate from the SSP Password, which is used for web HR self-service applications.
3. Is SSP Secure?
   • Yes, SSP is secure. Your PIN, Password, and Security Answers within SSP are encrypted to protect your information.
4. Who has access to SSP?
   • All USPS employees have access to SSP. It allows them to manage their profiles, including changing their SSP Password.
5. How do I log into SSP?
   • You can log into SSP by entering https://ssp.usps.gov in the address bar of Internet Explorer or by using the “Blue Page” and entering “SSP” in the browser address bar. You will have the opportunity to change your PIN and Password within the SSP application.
6. I just received a letter with a password for SSP. What do I need to do?
   • The letter contains a temporary SSP password. You must change this temporary password to a permanent one when you first log in to SSP. The application will guide you through this process.
7. What if I forgot my SSP Password?
   • If you forget your SSP Password but have previously set up your SSP profile, you can regain access by following the “Forgot Password?” link on the SSP login page. Security questions will help you reset your password.
8. What if I forgot my PIN?
   • Your USPS PIN (4 Digit Number) is used for specific phone services and is separate from SSP. If you forget your PIN, there are resources available to assist you.
9. When do I use my SSP Password?
   • The SSP Password, a strong password, is used for all USPS web HR self-service applications, including eIdeas, eOPF, eReassign, PostalEASE, and LiteBlue.
10. Is the SSP Password the same as my ACE Password?
    • No, the SSP Password is distinct from your ACE Password, and it is used specifically for web HR self-service applications.
11. Why do I have to select questions and answers in SSP?
    • Selecting security questions and providing answers during SSP setup is essential for regaining access to your account if you forget your password. This feature enhances security and account recovery.
12. When did the SSP Password go into effect?
    • The SSP Password requirement was implemented on April 28, 2014, for all USPS web HR self-service applications to enhance security.
13. What does the information on the SSP Profile Summary tab mean?
    • The SSP Profile Summary tab provides an overview of the changes you’ve made to your SSP profile, including security questions, answers, email address, PIN, and password, along with their last update dates.
14. What do I do if I have not received a letter with my temporary SSP password?
    • If you haven’t received a letter with your temporary SSP password, you can verify your address on file, reset your password, or contact the HR Shared Service Center for assistance.
15. Why do I have an SSP Password and a PIN?
    • You have both because the SSP Password is for web HR self-service applications, while the USPS PIN (4 Digit Number) is exclusively used for specific phone services, like IVR systems.
16. Who supports SSP?
    • SSP support resources include ITSelfHelp, the HELP link within SSP, and the SSP Quick Reference Guide. Additionally, for password or PIN resets, you can contact HRSSC at 1-877-477-3273.
17. When do I use my PIN?
    • The USPS PIN (4 Digit Number) is used only for USPS IVR Self Service applications via phone, such as Jobbidding IVR and PostalEASE IVR.
18. Why do you need my email id?
    • Your email address in SSP allows USPS employees to receive updates about their Self Service Profile, including password resets and changes to security questions. If you don’t provide an email, notifications will be sent via USPS First Class Letter.
19. How is my email id used?
    • Your email is used to notify you of changes to your profile. Only you can make changes to your Self Service Profile. HRSSC can assist with resetting your SSP password or PIN.
20. I don’t have an email id. How will I receive communication?
    • If you don’t have an email address in SSP, all communications will be sent to your address of record via USPS First Class Letter.
21. How can I find my Employee ID?
    • Your Employee ID (EIN) can be found on your USPS pay stub or by logging into eAccess on the USPS Blue Page.
22. When does my SSP password expire? Does my SSP password expire?
    • Your SSP password does not expire; you can change it at any time.
23. Can my SSP password be the same as my ACE password?
    • Your SSP password can be anything you want, but it must follow strong password rules.
24. What are the “strong” password rules? Why does my password need to contain 3 of 4 types of characters?
    • Strong passwords must contain characters from at least three of the four categories: Numbers (0-9), lowercase letters (a-z), uppercase letters (A-Z), and special characters (!@$%^*_+~). These rules were implemented to enhance web security.
25. How do I verify my address of record?
    • If you have an ACE ID and password, you can update your address by logging into the USPS Blue Page and selecting “My Profile” under “My Life.”
26. Why do I need a new password?
    • The new password is required to access web HR self-service applications securely, starting April 28, 2014. It enhances the security of your personal information.
27.  What happens if I don’t create a new password? If you fail to create a new password, you will lose access to all HR self-service applications on the web. However, you can still use your USPS 4-digit PIN to access specific applications like PostalEASE and Jobbidding through the Interactive Voice Response (IVR) phone system.
28. Where do I go to create my new password? To create your new password, you need to set up a profile in the SSP application. This profile creation process will guide you through establishing a new password.
29. I’m having trouble with the verification link in the emails from SSP, what do I do? If you encounter issues with the verification link in emails from SSP, consider the following tips:
    • Some email programs (e.g., web-based services like Yahoo and Gmail) may not allow you to click on links directly. In such cases, highlight the entire link, copy it, and paste it into the address bar at the top of your web browser. Press Enter to complete the verification process.
    • The verification link can only be used once. If you attempt to use it again, you’ll receive a message indicating that the link has either expired or has been used before. Avoid double-clicking the link, which might lead to an error page. Instead, log back into your SSP application to check the status of the EMAIL component on the Profile Summary.
    • The confirmation link becomes invalid if not used within 72 hours of issue. If this occurs, log into the SSP application at ssp.usps.gov, go to the “Manage Email” tab, and follow the instructions to set up your email information again.
30. What is LiteBlue?LiteBlue is a web-based portal for USPS employees to access their personal information, benefits, and other resources. It is a secure website that requires users to log in with their employee ID and password.
31. How do I log in to LiteBlue?To log in to LiteBlue, go to the LiteBlue website and click on the “Log In” button. Enter your employee ID and password, and then click on the “Log In” button again.
32. What if I forgot my Liteblue password?If you forgot your LiteBlue password, you can reset it by clicking on the “Forgot Your Password?” link on the login page. You will be prompted to enter your employee ID and answer security questions. Once you have answered the security questions, you will be able to create a new password.
33. What if I don’t have a LiteBlue account?If you are a new USPS employee, you will need to create a LiteBlue account. You can do this by going to the LiteBlue website and clicking on the “Create an Account” link. You will need to enter your employee ID, date of hire, and Social Security number.
34. What are the security features of LiteBlue?LiteBlue uses a variety of security features to protect the privacy and security of its users. These features include:Username and password protection
    Multi-factor authentication
    Secure socket layer (SSL) encryption
35. What are the benefits of using LiteBlue?LiteBlue provides USPS employees with a convenient way to access their personal information, benefits, and other resources. Some of the benefits of using LiteBlue include:The ability to check your pay stubs and leave balances
    The ability to enroll in benefits programs
    The ability to view your training records
    The ability to submit requests for leave and travel
    The ability to contact your union representative
36. Where can I get help with LiteBlue?If you need help with LiteBlue, you can contact the LiteBlue help desk at 1-866-275-8777. You can also find help information on the LiteBlue website.